Privacy Policy.
This policy explains how THREE QUIRE uses information when customers browse or order food and when merchants use THREE QUIRE tools.
1. Information we handle
Depending on how you use THREE QUIRE, we handle information such as:
- Account information: identifiers and account profile details, such as your name and email address, received during sign-in or entered by you.
- Order information: the shop you order from, menu items, quantities, order value, pickup and order status information, and details needed by the shop to fulfil your order.
- Merchant information: shop details, menu content and order-management information provided when a business uses THREE QUIRE.
- Technical and security information: information needed to deliver the service, troubleshoot issues, maintain account sessions and help prevent misuse, which may include device, browser and request information.
2. Google sign-in and account data
If you choose Google sign-in, Google provides approved basic account information through our authentication provider, Auth0. We use that information to recognize your account and enable access to THREE QUIRE. We do not ask Google for access to your Gmail messages, Google Drive files or contacts through this sign-in feature. Authentication tokens and sessions are used to keep you signed in and verify requests.
3. How information is used
We use information to provide customer sign-in; display shops and menus; create, route and track orders; make orders available to the selected merchant; support customers and merchants; troubleshoot problems; and protect the service from misuse. Order and account activity may be evaluated to apply service reliability and order-eligibility controls.
4. Sharing information
The shop receiving an order needs relevant order details to prepare and manage it. We use service providers for authentication (including Auth0 and, if selected, Google sign-in), hosting and data storage (including Google Cloud), and technical operations. We do not sell customers' personal information. Where a payment service is offered, the applicable payment provider may process payment-related information under its own terms and privacy notice.
5. Storage and retention
We keep information for as long as it is reasonably needed to provide the service, maintain appropriate transaction records, address disputes, protect the service and meet applicable legal requirements. Retention may vary depending on the category of data and the applicable obligations. We work to restrict access to information to legitimate operational purposes, although no internet-connected service can guarantee absolute security.
6. Your choices and requests
You may contact us to ask about personal information held in connection with your use of THREE QUIRE, request corrections, or ask about deletion where applicable. Some records may need to be retained for legitimate or legal reasons. You can also choose not to use Google sign-in if another supported sign-in method is available.
7. South African privacy rights
We aim to handle personal information consistently with applicable South African privacy requirements, including the Protection of Personal Information Act (POPIA). You can contact us with an access, correction, deletion or privacy concern.
8. Updates and contact
We may update this notice as THREE QUIRE develops. Significant changes will be reflected by updating the effective date on this page. For questions or privacy requests, email privacy@threequire.co.za. For general support, email support@threequire.co.za.